Defective Material Notices (DMNs) are created by your customer in response to the receipt of defective material.
From the Supplier Performance option on the SupplyWEB navigation menu, select Defects and the following screen will appear:
Click the drop-down list box to select the supplier for whom you wish to view defects (DMNs).
Enter the beginning date for which you want to view the selected supplier's DMNs. DMNs with effective dates within this range will be selected.
Enter the ending date for which you want to view the selected supplier's DMNs. DMNs with effective dates within this range will be selected.
Check this box to view only those DMNs for which a response is required.
Click Query to view DMNs for the selected supplier, and the following screen will appear:
Click on the specific Defective Material Notice you wish to view, and the following screen will appear:
It is the shipment code as defined in the supplier structure.
The controlling supplier as defined in the structure.
The part for which the defect has been reported.
The receiver number assigned when the part was received.
The description of the part.
The total quantity of the part received.
The outside process code as defined in RPS, if applicable.
The date for which the quantity was received.
The effective purchase order number.
This is the number of units rejected based on the receiving unit of measure.
This is the user-defined rejection tag number.
This could be one of the following:
The quantity of received material.
The number of units of sampled materials that did not pass the inspection line.
The person reporting the rejection.
The DMN code that represents the rejection reported.
The description of the above DMN code.
The description of the problem with the rejected material.
The code specifying the action to take on the rejected material.
The dollar amount to be charged to the supplier for this problem.
The description of the charges.
The description of the disposition process for the material including root cause and corrective action.
The name of the person authorizing the charge.
The date for the location where authorization was given.
The return authorization number assigned by the supplier or the customer.
The phone number for the person in Supplier Authorization.
The date by which a response is expected.
The list of files that were attached to this DMN. Suppliers may select and view an attachment from the list by clicking on its link.
Click on the Browse button to access the directory that contains a file you wish to attach. Add the file to the list of DMN attachments by clicking on the Add button.
Note: Once a customer has changed the status of the DMN to "Accepted", attachments can no longer be added to the list.
The description of the detected problem's cause.
The description of the plan to correct the problem.
The date on which a shipment was made for the corrected item, based on the action plan.
Click Update to enter this information directly into your customer's database.
lf this supplier part is set up for e-mail notification, an e-mail message will be sent to the customer when the update is made.
To respond to the DMN with corrective action, use the vertical scroll bar to move down to the action input area.
Whenever a DMN is updated, the DMN files are updated, and an email is sent to the customer as defined in the Email Notification screen.